Accessible rail travel with Avanti West Coast


Welcome to the Accessibility Hub

A space for discussion, information and assistance to ensure your journey is completely hassle free.

Book Passenger Assist

By letting us know your travel requirements in advance, we can help make sure you have a hassle-free journey.If you know you are going to be travelling and want to book Passenger Assist we are here to help:


Link to more information on Passenger Assist Link to our online Passenger Assist booking form

Join our Facebook community group

We’re passionate about accessible rail travel along the West Coast so we’ve set up this Facebook group as a place for everyone to share travel tips, inspiration and ideas.
As well as connecting with each other, you’ll also hear from the Avanti West Coast team about what we’re doing as a business to drive positive change. We’ll sometimes ask for your opinions and feedback on ideas when they’re still in the planning stage. Click the link below to find out more:

Link to our Facebook community group

Join our Avanti West Coast facebook community for accessibility customers We're determined to ensure all travel is hassle free with Avanti West Coast

Read our Accessible Travel Policy

We want everyone to be able to use the railway. From help getting on/off trains, to different ways to get information, our aim is to make the West Coast Mainline a more inclusive railway

Read our accessible travel policy here

Our planet

We’ll make rail travel greener. All of it, not just A to B. 

Find out more

Our people

We’ll listen, empower and inspire our colleagues. 

Find out more

Our customers

We’ll deliver a more sustainable operation which works for all our customers. 

Find out more

Our communities

We can help make life fairer, safer and better for our communities. 

Find out more