Help & Support

Having a spot of bother? Not to worry—we've got you covered with this handy support hub. Scroll down for troubleshooting & more info on our services.

Got a question?

We’re here to help. Find out how to get in touch.


Train delayed by 15 minutes or more?

No one wants to arrive late. So when it happens, we’re here to help you claim back some of your ticket cost.

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Didn't use your ticket and want a refund?

If you bought a ticket but didn’t travel, you might be able to get some money back. Result!

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Left something behind?

From a bag left in a station to a book left on a train, we’ve got all the info you need to get reunited with your stuff.

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Need help at the station or on-board?

Our team is on hand to make your journey go smoothly – from helping you on and off the train to allocating you a seat that’s suited to your needs.

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Download our app

Plan your journey, book your tickets and stay in the know on the go. It’s easy with our mobile app.

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Contact Us

Whether you’ve got a question about your journey, or a complaint about our service, here’s where you’ll find the help you need.

Contact us >

Find us on social media

Whether you need real-time route updates to train-related chat  – it’s all happening on our Twitter, Facebook and Instagram.

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