Travel on a Pendolino
Whether you're seeking a comfortable journey or a luxurious upgrade, our Pendolino trains offer the perfect travel experience. Indulge in the spacious comfort of Standard Class or elevate your journey with the exclusive amenities of First Class.
When you book First Class with us, you can enjoy access to our First Class Lounges at select stations, where complimentary refreshments await.
Once onboard, settle into your extra-spacious seat with a guaranteed table and savour delicious food and drinks served directly to you. Our fresh, seasonal menu and dedicated host will ensure an unforgettable journey.
Onboard essentials
From essential amenities to added comforts, our Pendolino trains offer everything you need for a pleasant trip:
- Bringing your bike: With Avanti, you can easily bring your bike along and discover your destination at your own pace
- Keeping refreshed: Satisfy your cravings with delicious snacks, meals and drinks from our onboard shop
- Pets on board: If you’re travelling with your pet, we’ve got tips to ensure a smooth and comfortable trip for your furry friend
- Packing smart: Our Pendolino trains offer ample luggage storage to make sure you can travel with everything you need
- Staying connected: We offer free onboard WiFi which means you’ll never miss a beat
Reserving seating
While seat reservations aren't mandatory on Pendolino trains, they're recommended. That’s why when you book your ticket, we will assign you a specific seat.
But don’t worry if you don’t like the seat that we assign you. Using our Seat Picker, you can amend your booking and reserve any of the available seats left on your journey.
To find unreserved seating, will depend on the formation of your Pendolino train. If it’s an 11-coach formation, you will find unreserved seating in Coaches C, G and U. If it’s a nine-coach formation, Coach C is the only designated coach for unreserved seats.
Using the seating plan
Customise your Pendolino journey by selecting your preferred seat when booking. Whether you want a window view, aisle access, or a table for work or play, choose the spot that suits you best.
Use our Pendolino seating plan for a visual guide to help you choose.
Quiet coaches on our Pendolinos
Need a quiet break away from the bustle of train travel? On our Pendolino trains, you’ll find our designated Quiet Coaches in Coach A.
Here, you can unwind, catch up on work or enjoy a rest without being disturbed.
Accessibility onboard the Pendolino
It is our goal to ensure that all our passengers have all the accessibility support they need to enjoy a comfortable journey on our Pendolino trains.
For mobility-impaired passengers
- Wheelchair spaces: Our Pendolino trains are equipped with dedicated wheelchair spaces in both Standard and First Class. Specifically, one wheelchair space is available in Standard Premium and First Class (in Coach J) and two additional spaces in Standard Class (Coaches B and D).
- Accessible toilets: Located near the wheelchair spaces, our accessible toilets are designed for ease of use for passengers with mobility challenges.
- Onboard assistance: Our well-trained crew is always ready to assist with onboard ramps to help with boarding and alighting.
For passengers with sensory impairments
- Audiovisual information: Our trains feature public-address systems and visual displays in every coach that offer live journey updates, including destinations and next stops.
- Assistance announcements: Our onboard teams have been trained to provide clear and timely announcements. If you have difficulty hearing, please inform our staff as soon as possible to receive personalised assistance.
- Assistance dogs: Assistance dogs are welcome onboard our trains and can accompany passengers in all areas of the train.
For passengers with additional needs
- JAM card: The JAM Card signifies a need for patience, aiding those with communication challenges. It is recognised by our informed staff to ensure passengers receive the understanding and time they need.
- Sunflower Scheme: Partnering with the Sunflower Scheme, we recognise the sunflower lanyard as a sign of hidden disabilities.
Our enhanced support services
- Passenger Assist: We also offer personalised planning and support with our Passenger Assist service. This means we can make sure your booking covers everything you need, from reserving wheelchairs and seats to help getting on and off the train.
- Travel Companion: Whether you’re at the station or onboard your train, our Travel Companion service ensures you can receive any help you need instantly. Simply message via WhatsApp and our dedicated team will be there to support you.
Pendolino Routes
Our Pendolino trains offer fast and convenient connections across a network of top UK destinations. You can enjoy a ride on a Pendolino service on the following routes from London Euston:
