Our accessibility hub

Here you'll find information on assisted travel, our travel companion scheme, mobility help & our Facebook community

We want to ensure all our customers have the information and support they need for a straightforward and comfortable journey. You’ll find information below with accessibility resources, planned initiatives and ways to give feedback.

Keep checking back to this page as we continue to improve our West Coast Main Line travel for our disabled customers.

Need to book passenger assistance?

By letting us know if you have any specific travel requirements before you travel, we can help to make sure that your journey is hassle-free. Passenger Assist is our service for customers who need additional support when travelling. The service includes:

Help with reservations and bookings

Reserving wheelchair spaces and seats, providing detailed rail information and being on hand to answer any questions.

On hand assistance on the day of travel

Making sure assistance is available at stations and onboard our trains; and helping to support passengers with assistance dogs.

Help getting on and off the trains

Ensuring there is help available for customers boarding and disembarking our trains.

Click here to book passenger assist

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Travel Companion - Providing instant help during your journey

We’ve launched Travel Companion, a dedicated communications channel to provide disabled customers with instant support during their journey.

The channel utilises WhatsApp to connect passengers on the West Coast Main Line to dedicated resource who will be able support any passengers that need it.

Click here to find out more

wheelchair user avanti west coast

Our West Coast Main Line is designed to connect our customers. We want to make sure they can get to wherever they want to along the UK's West Coast. For our customers travelling with accessibility needs, we wanted to create a space and a community that focused on continually improving their experience travelling with Avanti West Coast. That's why the Accessible Rail Travel Facebook Group was created.

This Facebook community is a space for everyone to share travel tips, inspiration, ideas and hear from the Avanti West Coast team about what we’re doing as a business to drive positive change.

Join our Facebook accessibility group

Useful links

In this section you'll find useful links to information about our Accessible Travel Policy, our Disabled Person Railcard which can get you up to one third off rail travel, and a link to our Passenger Assist page.