If you’ve lost something on a train trip, don’t panic, there’s a good chance that we can help reunite you with it. Just follow the guide below.
Before you start your search
Before we begin our search for your missing item we recommend having the following details to hand. This will help us track down your lost property as quickly as possible.
We'll need to know
Where you were travelling to and from
Where exactly you think you left your item
The date and time of your trip
Any identifying features of your item. For example: colour, ID numbers, size, distinct identifying features. Be as specific as you can. If you've lost a phone on the train, what is the make? Colour? Wallpaper?
Your contact details, including your address
Photos of the item or proof of ownership
Still on the train you lost your property on?
For Avanti West Coast lost property, tell a member of the on-board crew what you've lost. The train manager or customer service assistant are best placed to help you at this point - you're likely to find them in the onboard shop or in First Class carriage.
Still at the station where you lost your property?
If you're at the station then please locate your nearest information point or ticket office. From there our team will be able to point you in the right direction. If your item has not yet been handed in to the train station lost property then they can provide you with information to help continue your search.
How can I check if my property has been handed in?
Any railway lost property our onboard teams find on the trains will be handed in at the train's terminating station. Please note that the train's final destination may differ from the station you travelled to.
These stations are known as Green stations, and are managed by Network Rail. They have a dedicated train lost property service. To contact them you can use their online form. If your item is at one of these stations, they'll keep it safe at their rail lost property offices. Please note, Network Rail will ask for a small handling fee when you claim your item.
For journeys terminating at other stations on our network
If you lost something at, or were travelling to, any other station on our network (known as Orange Stations) you'll need to check www.avantiwestcoast.missingx.com Here you can see if it's been handed in. It usually takes around 24-48 hours for lost things to be listed. However, it can take longer, so keep checking the site just in case.
Please go to the lost property page on their website. Or search on www.missingx.com. Most train companies use
this lost property service, so it's always a good idea to check it.
