Find & Report Your Train Lost Property

What to do if I lost something on a train or at the station

Phones, wallets, bags, umbrellas and more. If you’ve lost something on a train trip, don’t panic, there’s a good chance that we can help reunite you with it. Follow the steps below to start the process of finding your train lost property.

The first step

Before we begin our search for your missing item we recommend having the following details to hand. This will help us track down your lost property as quickly as possible.

We’ll need to know:

• Where you were travelling to and from
• Where exactly you think you left your item
• The date and time of your trip
• Any identifying features of your item. For example: colour, ID numbers, size, distinct identifying features. Be as specific as you can. If you’ve lost a phone on the train, what is the make? Colour? Wallpaper? Your contact details, including your address
• Photos of the item or proof of ownership

What to do if…

‘I’m on an Avanti West Coast train’

For Avanti West Coast lost property, tell a member of the on-board crew what you’ve lost. The train manager or customer service assistant are best placed to help you at this point – you’re likely to find them in the onboard shop or in First Class.

‘I’m still at an Avanti West Coast station’

If you’re at the station then please locate your nearest information point or ticket office. From there our team will be able to point you in the right direction. If your item has not yet been handed in to the train station lost property then they can provide you with information to help continue your search.

‘I’ve already completed my journey'

Think about where you might have lost your item. This will inform your next step.

Onboard an Avanti West Coast Train

Any railway lost property our onboard teams find on the trains will be handed in at the train’s terminating station.
Please note that the train’s final destination may differ from the station you travelled to.

For train journeys terminating at the following stations:

• London Euston
• Birmingham New Street
• Liverpool Lime Street
• Manchester Piccadilly
• Glasgow Central
• Edinburgh Waverley

These stations are known as Green stations, and are managed by Network Rail. They have a dedicated train lost property service. To contact them you can use their online form. If your item is at one of these stations, they’ll keep it safe at their rail lost property offices. Please note, Network Rail will ask for a small handling fee when you claim your item.

For train journeys terminating at another station on our network:

If you lost something at, or were travelling to, any other station on our network (known as Orange Stations) you’ll need to check www.avantiwestcoast.missingx.com Here you can see if it’s been handed in. It usually takes around 24-48 hours for lost things to be listed. However, it can take longer, so keep checking the site just in case.

Lost something on another company’s train?

Please go to the lost property page on their website. Or search on www.missingx.com. Most train companies use this lost property service, so it’s always a good idea to check it.

How to check if my lost item has been found

If you've lost something at one of our stations, the first action you should take is to check if your item has been registered on our lost property portal.

This portal acts as our Avanti West Coast lost and found. Here you can search for your item and register a claim if you think it has been found. Don’t forget to have the information above to hand to prove it belongs to you. You may also see a potential match that has been recorded by another train operator on the MissingX platform. We will share any claims submitted with the relevant operator.

If you can’t see your item then you can register its details, so that an Avanti representative can contact you if a potential match is found by the system.

Please be aware that it can often take a few weeks for items to be handed in and then make their way to the Avanti lost property depot so don’t lose hope! 

Frequently asked questions