Our Price Promise Guarantee

Unbeatable prices and no booking fees

You can search high and low, but you’ll never find a cheaper Avanti West Coast ticket anywhere else. On top of that, we’ll never charge a booking fee when you buy directly through us.


Avanti West Coast




Booking fee* 0    £1.75 £1.50 £1.50 or 0 dependent on the choice of ticket purchase.
*Fees when booking through desktop websites, correct as of January 2020.

Price Promise guarantee

If you’ve booked an Avanti West Coast ticket through avantiwestcoast.co.uk or on the Avanti West Coast tickets app, you can rest assured you’ve got the best ticket price. No need for shopping around or price comparisons.

To make absolutely sure we offer you the best price on your train tickets, if you originally booked your ticket via our website or app, and then find a cheaper, publicly available price online within 24 hours of booking, we’ll refund the difference in price. So long as it’s for the same ticket, you'll get money back.

Need to make a claim?

If you’ve found a cheaper ticket and you’d like to make a claim, email customer.resolutions@avantiwestcoast.co.uk. with the subject "Price Promise Claim". Attach a screenshot of the payment page for the cheaper ticket, along with either:

  • Your booking reference (if you booked through our website, you’ll find this in your booking confirmation email)
  • Your ticket number (if you booked on our app, you’ll find this in your account)

Make a claim >

Price Promise guarantee T&Cs

Online claim

  • Online claim only: Claims can only be made via email to customer.resolutions@avantiwestcoast.co.uk and it’s important to make sure you complete the email accurately. Any incomplete or inaccurate refund claim emails will be invalid.

Time limit

  • Refund claim emails must be received by Avanti West Coast no later than 24 hours after you purchased your train ticket(s).
  • Avanti West Coast is not responsible for any Price Promise guarantee refund emails which aren’t received or are delayed in transmission beyond our reasonable control.

Evidence to be provided

  • Avanti West Coast reserves the right to verify evidence of the lower online fare available for purchase at the lower price.
  • To be eligible for a Price Promise guarantee refund, you must supply sufficient evidence of the payment stage of the website where you found the ticket at a lower price, showing the identical ticket type, origin, destination, routing, class, number of passengers, Railcards, date and time, and fulfilment type. Associated fees must also be shown. Evidence must show that the lower online fare was found within 24 hours of the avantiwestcoast.co.uk or Avanti West Coast app booking.
  • Any decision by Avanti West Coast on the validity of a claim will be final.


  • If your claim meets the requirements described above, a refund of the difference between the purchase cost of each qualifying ticket on avantiwestcoast.co.uk or the Avanti West Coast app and the cost of the lower online fare will be credited within 28 days of the claim, having been verified by Avanti West Coast.
  • The refund of the difference between the purchase cost on avantiwestcoast.co.uk or Avanti West Coast app and the total cost of the lower online fare is the sole and exclusive compensation that will be made to qualified claimants who show that Avanti West Coast failed to meet the Price Promise guarantee.

**Our guarantee only applies to:

  • Purchases originally made through our Avanti West Coast website or Avanti app.

Our guarantee does not apply to the following:

  • Purchases made through a non-Avanti West Coast online booking channel, a non-designated third party website, or any other channel. This means if you originally booked via a third party website (e.g. Trainline) and then find a cheaper Avanti West Coast ticket on another site, you will have to return to the original site on which you bought your ticket (e.g. Trainline).
  • Discounted or negotiated prices that aren’t available to the general public.
  • Price disparities due to fluctuations, rounding, or differences in currency exchange rates.
  • Avanti West Coast promotions available through avantiwestcoast.co.uk, Avanti West Coast app, or thetrainline.com and Trainline app. These include but are not limited to: seat sales; First Class seat sales and flash sales.

Group Travel savings

Big day out with the gang? You can make some serious savings if between 3 to 9 of you book together.

Group Travel >

Save 1/3 with a Railcard

Save money on tickets all year round with a Railcard. Grab one for yourself, your family or you and your friends. Pick the one that suits you best and start saving right away.

See Railcards >