Christmas travel information
Head over to plan your Christmas travel and find the best trains and tickets.
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Following emergency services managing an incident between Crewe and Stafford, all lines have now reopened.
Train services running to and from these stations may experience residual cancellations or delays.
If your train is cancelled, your ticket is valid on one of the two Avanti West Coast services immediately before your booked train, or one of the two immediately after with your current ticket.
Alternatively, if you abandoned your journey as a result of the disruption, then you can claim a fee free refund from where you bought your ticket. If you continued with your journey but were delayed by 15 minutes or more, you can claim Delay Repay compensation from the train company you travelled with.
We strongly advise that you check your journey before you travel using the link below.
If your journey is delayed by 15 minutes or more, you can claim Delay Repay compensation once your journey is complete. If your service is delayed or cancelled and you no longer wish to travel, you can claim a fee-free refund through your point of purchase.
