Customers with tickets for 13 August can claim a full refund from their point of purchase – read more below. Alternatively, customers with tickets dated 13 August can use those tickets to travel either the day before, or up to and including 16 August.
The reduced timetable is being introduced to ensure a reliable service is delivered so our customers can travel with greater certainty. This decision was not taken lightly, and we are sorry for the enormous frustration and inconvenience this will cause.