Need help?

We're here to make sure your journey goes smoothly.
From delay repay and answers to your questions, to changing your journey - take a look at all our help and support options.

Train delayed by 15 minutes or more?

No one wants to arrive late. So when it happens, we’re here to help you claim back some of your ticket cost.

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Didn't use your ticket and want a refund?

If you bought a ticket but didn’t travel, you might be able to get some money back. Result!

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Left something behind?

From a bag left in a station to a book left on a train, we’ve got all the info you need to get reunited with your stuff.

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Book Passenger Assist

Our team is on hand to make your journey go smoothly – from helping you on and off the train to allocating you a seat that’s suited to your needs.

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Coronavirus Travel Information

Click here to view the latest COVID-19 travel information on refunds, booking train tickets and travelling safely.

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Contact Us

Whether you’ve got a question about your journey, or a complaint about our service, here’s where you’ll find the help you need.

Contact us

Find us on social media

Whether you need real-time route updates to train-related chat  – it’s all happening on our Twitter, Facebook and Instagram.

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Download our app

Plan your journey, book your tickets and stay in the know on the go. It’s easy with our mobile app.

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