So, what’s the plan?

Our Responsible Plan is built on four pillars which help focus the sustainable development goals we’re aiming for. Our plan will protect our planet, with our people at its heart, doing what’s right for our customers and improving life in our communities. And how do we do it? Well, that’s down to all of us…

Our planet

We’ll make rail travel greener. All of it, not just A to B. 

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Our people

We’ll listen, empower and inspire our colleagues. 

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Our customers

We’ll deliver a more sustainable operation which works for all our customers. 

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Our communities

We can help make life fairer, safer and better for our communities. 

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Our planet

We’ll make rail travel greener. All of it, not just A to B. We’ll find innovative solutions for the big stuff and better ways of doing the basics – every day. We can and will leave a smaller footprint. That means tackling climate change. No more buy, use, throw; yes more reduce, reuse, recycle.

Goal: By 2031, our business will be net zero carbon.

Our people

We’ll listen, empower and inspire our colleagues. By talking more, we can encourage each other to take action. We can develop our culture of diversity even further and attract the best talent from all walks of life.

Goal: By 2031, all departments will be representative of society and have zero pay gaps.

Our customers

We’ll deliver a more sustainable operation which works for all our customers. By reaching out, listening and acting on what our customers need, we can deliver better decisions and improve travel solutions.

Goal: By 2031, we want everyone to experience integrated, independent and low carbon end-to-end journeys.

Our communities

We can help make life fairer, safer and better for our communities. The more people onboard, the more progress we can make to develop prosperity across our network.

Goal: By 2031, we will have made a real difference to over one million lives.

 Download Our Responsible Plan