Our planet
We’ll make rail travel greener. All of it, not just A to B. We’ll find innovative solutions for the big stuff and better ways of doing the basics – every day. We can and will leave a smaller footprint. That means tackling climate change. No more buy, use, throw; yes more reduce, reuse, recycle.
Goal: By 2031, our business will be net zero carbon.
Our people
We’ll listen, empower and inspire our colleagues. By talking more, we can encourage each other to take action. We can develop our culture of diversity even further and attract the best talent from all walks of life.
Goal: By 2031, all departments will be representative of society and have zero pay gaps.
Our customers
We’ll deliver a more sustainable operation which works for all our customers. By reaching out, listening and acting on what our customers need, we can deliver better decisions and improve travel solutions.
Goal: By 2031, we want everyone to experience integrated, independent and low carbon end-to-end journeys.
Our communities
We can help make life fairer, safer and better for our communities. The more people onboard, the more progress we can make to develop prosperity across our network.
Goal: By 2031, we will have made a real difference to over one million lives.
Below you'll find Our Responsible Plan, our 20/21 Sustainability Report and the report from our partners at Russell Partnership Consulting on the sustainability of our menu:
Download Our Responsible Plan Download 2020/21 Annual Sustainability Report
Download Food Menu Sustainability Report
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