Family Advance tickets

The easiest way to get your ticket is as an e-ticket. You can save this to your device and have it on hand ready for our staff or barriers at the station. But, if needs be, there are other ways of getting your ticket. Find out more here.

We’ll always offer you an e-ticket where possible, but not all tickets can be sent digitally. If you’re travelling with a train company who doesn’t use e-tickets or you’ve added a travel extra like a bike reservation, you’ll need to collect your paper ticket from the station.

Your ticket will be accepted on one of the two Avanti West Coast services immediately before or immediately after your booked train.

Your seat reservation can't be carried over to another service, but we have unreserved coaches on all our trains to help you find a seat.

If a cancellation means you no longer want to travel, your unused ticket is eligible for a full refund.

Family Advance tickets are non-refundable. However, if disruption impacts your journey, learn more in the What happens if my train is cancelled? question above.

Seat reservations will be offered where available. We’ll let you know if you have a reservation (and give you the option to change it) at the review stage of your booking.

If you booked to travel with Avanti West Coast on our website or app, find out how to change your seat reservation here.

Family Advance tickets are only valid on the train you’ve booked.

Yes, Family Advance tickets can be changed prior to travel for a fee. Find out more here.

No break of journey allowed with Family Advance tickets – stay on the train you book.