Punctuality and performance

We know that time is precious and when you book your travel through us, you’re trusting us to value your time as much as you do. That’s why we do everything in our power to make sure our trains run punctually. We now also provide a range of useful information to show you exactly how punctual our trains are.

Right on time

Try as we might, we can’t always stop delays on our services, but we’ll always do everything we can to minimise them. Because we want you to experience as little disruption as possible, we work in partnership with Network Rail and other train providers to limit the number of delays across all of our routes.

Our punctuality infographics show you the whole picture, giving you information on how likely your train is to be on time or early, as well as whether it might be running late.

Service punctuality

Service punctuality for all services September - October 2023
Punctuality data September - October 2023.jpg

Late at destination breakdown

Late at destination breakdown September - October 2023
 30 min delay September - October 2023.jpg

Service punctuality - Moving annual average

Service punctuality for all services, moving annual average October 2022 - October 2023

Punctuality data moving average October 22 to October 23.jpg


Service cancellations breakdown

Cancellation levels and trains removed from the plan for all services September 2022 - October 2023

Service cancellations and trains removed from plan September to October 23.jpg


More to Explore

Get up-to-the-minute travel info with our Journey Check service.

Live travel info > 


Download your own custom train timetables featuring arrival and departure times for your chosen route.

Train timetables >

Delay Repay

Get a refund whenever your trains is delayed by 15 minutes or more.

Delay Repay >

Punctuality of Avanti West Coast services

View our performance data between 17 September - 14 October 2023

View and download here