Punctuality and performance

We know that time is precious and when you book your travel through us, you’re trusting us to value your time as much as you do. That’s why we do everything in our power to make sure our trains run punctually. We now also provide a range of useful information to show you exactly how punctual our trains are.

Right on time

Try as we might, we can’t always stop delays on our services, but we’ll always do everything we can to minimise them. Because we want you to experience as little disruption as possible, we work in partnership with Network Rail and other train providers to limit the number of across all of our routes.

Our punctuality infographics show you the whole picture, giving you information on how likely your train is to be on time or early, as well as whether it might be running late and why.

Overall punctuality 

More to explore 

Live travel updates

Get up-to-the-minute travel info with our JourneyCheck service.  

Live travel info > 

Timetables

Download your own custom train timetables featuring arrival and departure times for your chosen route. 

Train timetables > 

Delay Repay

Get a refund whenever your trains is delayed by 15 minutes or more. 

Delay Repay >