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Accessible Travel Policy

We want everyone to be able to use the railway. From help getting on/off trains to different ways to get information, we will deliver a safe journey.

Our accessible travel policy – making the West Coast Mainline a more inclusive railway

We want everyone to be able to use the railway – whatever their needs. From extra help getting on and off trains to different ways to access information, we’re doing our best to deliver a smooth and safe journey for every customer.

Book Passenger Assist Online

Book Passenger Assist for your next trip by using the form below. Fill out your details and requirements, and we'll take care of the rest. Book Passenger Assist now. 

Our Accessible Travel Policy

Find out how we're Making Rail Accessible and learn more about our policies and practices below.

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