Accessible Travel Policy

We want everyone to be able to use the railway. From help getting on/off trains to different ways to get information, we will deliver a safe journey.

Our accessible travel policy – making the West Coast Mainline a more inclusive railway

We want everyone to be able to use the railway – whatever their needs. From extra help getting on and off trains to different ways to access information, we’re doing our best to deliver a smooth and safe journey for every customer.

Book Passenger Assist Online

Book Passenger Assist for your next trip by using the form below. Fill out your details and requirements, and we'll take care of the rest. Book Passenger Assist now.

Our Accessible Travel Policy 

Find out how we're Making Rail Accessible and learn more about our policies and practices below.

Accessible Travel Policy

Avanti West Coast are committed to delivering consistently excellent service making journeys easy and convenient for all our customers. Read more in our Accessible Travel Policy.

View and download here

Making rail accessible

Find out what assistance is available to you at our stations and on board our trains.

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Seat plans, carriage formations and more

Our train guide has all the information you need about seating and carriage plans as well as accessibility features. 

View and download here