Change Your Journey

Sometimes plans change and the train tickets you've booked need amending to a different date or time. Don't worry - we understand.

Need to change your train ticket?

Whether you’ve decided to stay for another week, somethings come up and you need to postpone your travels, or you simply just want to change your journey then the information below should point you in the right direction. 

All ticket amendments should be requested where you originally bought your ticket. For tickets purchased through another retailer, you'll need to get in touch with them directly for advice on changes.

To ensure you can book with confidence, we are allowing customers to exchange Advance tickets for a Rail Travel Voucher amend them fee free until 30 September 2022. We offer both digital (evoucher) or paper Rail Travel Vouchers. This means you can travel on a different service at a different time and on a different date dependent on availability.

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Book with confidence terms & conditions

You will only be able to change your journey via our website our app if:

    • You have an Advance ticket
    • You have an E-ticket or an uncollected paper ticket
    • You have not purchased any journey extras such as Plus Bus, Travel Card or a bike reservation

For full terms and conditions please see below.

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The Avanti West Coast app

Find trains and tickets quickly with our mobile app, save and browse recent journeys, and keep tabs on your train in real time with our Live Trains feature.

Download for iOS or download for android

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How to change your journey at avantiwestcoast.co.uk

  1. Sign In to your Avanti West Coast account at avantiwestcoast.co.uk
  2. Go to 'My account'
  3. Select the journey you've pre-purchased that you wish to change the date/time of. Click 'Manage my booking'
  4. Click "Change time/date" within the journey's detail page
  5. Select a new date and time for your journey's outward and return trains
  6. Select your preferred new tickets for both outwards and return
  7. Checkout as normal, only paying any outstanding balance if you've selected a more expensive ticket
  8. Your journey's date and time of travel will now be updated
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How to change your journey with the Avanti West Coast App

  1. Download the Avanti App
  2. Open the app and make sure you're signed in (top right)
  3. Go to 'My Tickets'
  4. Select the journey you've pre-purchased that you wish to change the date/time of.
  5. Tap "Change date or time of travel" if this is not available your ticket is not valid for change of journey
  6. Select a new date and time for your journey's outward and return trains
  7. Select your preferred new tickets for both outwards and return
  8. Checkout as normal, only paying any outstanding balance if you've selected a more expensive ticket
  9. Once you have confirmed your changes, your journey's date and time of travel will be updated
Change of journey information

I have an Advance ticket

I have an Anytime or Off-Peak ticket

I have a Season ticket

I bought my ticket from another website/retailer

My train has been cancelled

Ts & Cs