Policies and procedures

We're committed to meeting all our responsibilities as a rail operator – to our customers, the economy and our planet. Read more about it here.

Customer experience

We’re committed to giving you the highest quality rail service. See links below for more information on what you can expect when you travel with us.

Travel support & protection

Your peace of mind is our priority. Access important information about our commitment to service quality, protection policies, and terms of travel.

General policies

Find out more about how we protect your privacy, our stance on modern slavery, and our commitment to the Welsh language.

Travel policies

We’re here to support your journey every step of the way. Read more below about our inclusive and sustainable travel options.