Customer Report | Policies and Procedures | Avanti West Coast

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Read our latest Customer Report

Discover more about our plans, how we aim to get there and the progress we’ve made so far.

Customer Report

Here is our latest report. Take some time to read it through and see for yourself how our customers’ needs are at the heart of everything we do.

Rail Customer Experience Survey

Avanti West Coast’s scorecard highlights how we are performing on the journey elements that matter most to passengers. The scorecard draws on Rail Customer Experience Survey results and industry data on punctuality and cancellations to produce a comparative snapshot for each train operator.

Customer Report Summary

Page last updated on 23 July 2026