Our Customer Report

Welcome to our customer report. Here you’ll discover what we’re doing for you, and how we plan to do it even better.

Avanti West Coast Customer Report

In December 2019, we took over Britain’s most important railway route: Avanti West Coast was born. Since then, we’ve connected millions of you with your loved ones. We’ve kept thousands of your businesses moving. And we’ve linked hundreds of communities up and down the country.

We want to set the standard for what you can expect from a train company, and pledge to go above and beyond to make your service as good as it can be. The Customer Report will walk you through what we’re working on now – and give you a sneak peek at what to expect further down the line. We’re excited about the future and hope you are too.

Below you'll find the latest Customer Report published in May 2021.

Customer Report

Welcome to our customer report. Over the following pages, you’ll discover what we’re doing for you, and how we plan to do it even better.

Download and view our customer report