Welcome to Avanti West Coast

Our mission is to be the transport of choice, connecting our customers and communities along the West Coast.

Learn more about us
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How are we doing?

Data taken from reporting dated 12 October - 8 November 2025

15 

Net Promoter Score, a measure of customer recommendation

85.7%

Trains that arrive within 15 minutes of their scheduled arrival time

 1.95%  

Cancellations AWC responsibility

 6.14%  

Cancelled trains (all causes)

View all performance results
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“The West Coast Main Line is the backbone of the UK’s railway, enabling us to connect millions of people with opportunities, support local businesses and make a positive impact in communities, while fostering the innovative environmental practices needed to look after tomorrow.”

Andy Mellors

Managing Director of Avanti West Coast

Meet the executive team

Stakeholder engagement

We’re giving our customers and stakeholders a voice in shaping the future of today’s railway, and tomorrow’s high-speed trains.

Our Responsible Plan for Sustainability

Our responsible plan is built on four pillars which help focus the sustainable development goals we’re aiming for. Our plan will protect our planet, with our people at its heart, doing what’s right for our customers by providing sustainable and accessible travel and improving life in our communities.
More about Our Responsible Plan
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Social value

This report highlights our achievements not only in community engagement, but also in our quest to create sustainable jobs, promote diversity and inclusion and invest in innovation and technology.
Read our Social Value Report
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News

View the Media room

Our policies and procedures

We’re committed to meeting all our responsibilities as a rail operator – to our customers, the economy and our planet.

View all policies and procedures

Contact us