Train Ticket Refunds

You've got your tickets but your plans have changed. Depending on your ticket, you might be able to get some, or even all, of your money back.

How do I get my refund?

This information is specifically for customers that bought their train tickets directly from our Avanti website, app or ticket offices. If you bought your ticket from a different retailer then you will need to contact them for your refund.

Bought your ticket on our website or app?

The quickest way to request a refund is via the 'My Account' section of our website. To do this you need to:

  • Sign in to your account
  • Go to 'My tickets'
  • Click request a refund/confirm refund request
Get an online ticket refund

If you are unable to refund your ticket through ‘My account’ then please fill out our refund form.

Bought your ticket at one of our stations?

Head back to the station you bought it from within 28 days of your tickets expiry date. The ticket office team can sort your refund for you but please note a £10 admin fee still applies for refunding tickets bought at stations.

Want to amend your ticket instead?

If you would like to change your ticket instead to travel on a different date or at a different time then please click the link below for more information.

Find out more about changing your journey ›

Refund information

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Please note, it’s an offence to claim a refund on a used ticket. We carry out regular checks to identify fraudulent claims. Please only claim a refund if you have not travelled.

Delay Repay

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You can claim Delay Repay if your journey with Avanti West Coast has been delayed by 15 minutes or more. Depending on the amount of time your journey was delayed, you may be entitled to a full or partial refund on the price of your ticket:

Delay Repay explained

Contact us

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Got a question about ticket refunds?
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