Bought your ticket on our website?
The quickest way to request a refund is via the 'My Account' section of our
website. To do this you need to:
- Sign in to 'My Account' (if you have already signed in to your account please click 'My Account' at the top right of this
page. If not then please click where it says 'Sign in' in the top right hand corner of this page.)
- Go to 'My bookings'
- Click request a refund/confirm refund request
are unable to refund your ticket through our website or app then please fill out our
- Sign in to your account
- Go to 'My tickets'
- Scroll down click 'request refund' and choose a reason for requesting refund.
Bought your ticket at one of our
Head back to the station you bought it from within 28 days of your tickets expiry
date. The ticket office team can sort your refund for you but please note a £10 admin fee still applies for
refunding tickets bought at stations.
Find out more about changing your
Abandoned your journey due to disruption?
If you abandoned your travel plans due to your train being delayed or cancelled,
you can get a full refund without an admin fee from where you bought your ticket.
Bought your ticket on our
Please request a refund via our refund web form and one of our team
will be in touch as soon as possible.
Please fill out our refund form.
Bought your ticket from another website or app?
You’ll need to contact them directly.
Bought your ticket from a station?
The quickest way to get your full refund is to take your unused ticket(s) back to
the exact station you purchased them from.If that’s not convenient, any staffed National Rail station can accept
your refund request & forward it on to the original station for you (but this can take longer).
In all cases, refunds must be requested within 28 days of the ticket's expiry date.