Train ticket refunds
We've all been there. You've got your tickets, you're ready to go but then your plans change!
If you're looking for a refund, amendment or more information on what to do next then you've come to the right place.
To make sure you're always ready for any situation we advise booking a flexible ticket - but if not, not to worry - there are always options - find out exactly what they are below.
Update on refunds and changing travel plans.
During this time, there are changes to our refund policy due to coronavirus.
For more information on COVID-19, refunds and changes to travel plans, please click here: COVID-19 information page
How do I get my refund?
Your chances of a refund depend on the type of ticket you have. It’s best to check the terms and conditions. Advance tickets are usually non-refundable, as are m-tickets that you’ve already activated.
Please note, it’s an offence to claim a refund on a used ticket. We carry out regular checks to identify fraudulent claims. Please only claim a refund if you have not travelled.
My plans have changed so I won't be travelling - how much money will I get back?
You can expect a full refund, minus a £10 admin fee. If you need to travel on a different day or at a different time, why not change your ticket instead?
I chose not to travel at all because my train was delayed or cancelled, or my reservation couldn’t be honoured - how much money will I get back?
You’ll get a full refund with no admin fee.
My journey was delayed or cancelled on route and I decided to head back to where you started - how much money will I get back?
You’ll get a full refund with no admin fee
You can claim Delay Repay if your journey with Avanti West Coast has been delayed by 15 minutes or more. Depending on the amount of time your journey was delayed, you may be entitled to a full or partial refund on the price of your ticket:
Got a question about ticket refunds? We’ve got all the answers.