Download Our App

Remember: Even if you booked your tickets via our website, there are more options for changing your journey if you do it via our app.

Change of journey via our app:

• Available for Advance, Anytime or, Off-Peak tickets
• Only E-tickets and uncollected paper tickets can be amended
• You won’t be able to change your journey if you’ve booked a Plus Bus, Travel Card or Bike reservation as an extra
• You won't be able to change the station from which you depart
• You won't be able to change the station at which you arrive
• Changes made to Advance Tickets - BEFORE 6pm on the day BEFORE you travel - no admin fee
• After 6pm on the day BEFORE you travel - £10 admin fee

If it's after 6pm the day before travel, normal terms and conditions apply. Up to the departure time of your train, you can amend the date and time of your Advance ticket, but not the route, and you'll need to pay the £10 admin fee as well as any difference in fares.

To do this, please call 0345 528 0253 and choose option 5.

• Changes made to Anytime and Off-Peak ticket- any admin fees will be calculated at checkout and ticket price changes may apply, where an additional fee or refund will be stated depending on the fare difference of your original and new journey.
• Advance tickets are non-refundable but can be changed.
• The time and date of a return ticket cannot be changed if the original ticket has been partially used.
• Change seat on the same service is available for Avanti services when there is seat availability.
• Tickets cannot be changed if they have expired.

Change of journey via our website:

Only available for Advance tickets

Only E-tickets and uncollected paper tickets can be amended

You won’t be able to change your journey if you’ve booked a Plus Bus, Travel Card or Bike reservation as an extra

You won't be able to change the station from which you departure

You won't be able to change the station at which you arrive

Before 6pm on the day BEFORE you travel - no admin fee

After 6pm on the day BEFORE you travel - £10 admin fee

If it's after 6pm the day before travel, normal terms and conditions apply. Up to the departure time of your train, you can amend the date and time of your Advance ticket, but not the route, and you'll need to pay the £10 admin fee as well as any difference in fares.

To do this, please call 0345 528 0253 and choose option 5.

The Avanti West Coast app isn’t just a place for you to book train travel, it doubles as a convenient train tracking app. Tracking on the go is easy, with live arrival times ensuring you’re always on time for your journey. Our train tracking feature also shows you what platform number you need to be on so you can best plan your route to the station and make sure you’re in the right place.

To make your journey even more efficient, the app shows you the train capacity on your selected train, enabling you to pick a carriage with plenty of seats available.

Just like everything else on the Avanti West Coast train app, we’ve made it easy for you to pay for train tickets and book your travel with confidence. When you book and pay for train travel via the app, you can rest assured that your payment is secure and protected, no matter how you choose to pay.

We know that each person has a preferred way to pay for things online, so we’ve ensured you can choose from a number of different payment methods when booking your train tickets. If you like to use your phone for everything, you can choose Apple or Google pay as your payment method. You can also pay for travel via PayPal or opt to use your credit or debit card. Frequent travelers can also save their preferred payment method in the app, making the booking and payment process even quicker the next time you book.

The Avanti West Coast app can be easily downloaded onto your phone in seconds, enabling you to benefit from the full functionality of it right away. You can download the Avanti West Coast app directly onto your phone or tablet from either the iOS App Store for Apple users or the Google Play Store for Android users.

Another way to download the train app is to simply search for it in your phone’s app store. You will see a list of other train apps available, but you’ll only need to download Avanti to ensure you have everything you need for your journey.

The Avanti West Coast app is 100% free to download directly onto your phone whenever you need it. While some apps have in-app purchases or add-ons that cost you extra, the Avanti West Coast app is a completely free train app with no additional purchases required. This means you can benefit from all of the feature-rich functionalities within the app for absolutely nothing!

Once you have downloaded the app, you can access everything you need for your train journey for free, including Avanti Media which houses a number of movies, TV shows and games for you to play at any time.  

 

If you’re keen to book train tickets on your phone, it’s never been easier. Booking train tickets with the Avanti West Coast app is the quickest way to ensure you’re all set for your train journey, with bookings taking no more than a few minutes.
Once you’ve downloaded the app, you need to navigate to the ‘tickets’ tab. Here, you can simply input your departure and arrival stations, the date of travel and the number of tickets you need before being shown a selection of suitable train times. Once you’ve selected the best time for you, the app will direct you through the ticket options before enabling you to quickly purchase your tickets from right within the app.

Booking train tickets via the app is the most convenient way to book your train travel, especially for frequent travellers who can make use of our filters and the ability to save favourite journeys, making the booking process even quicker. 

A mobile e-ticket is a digital alternative to traditional paper tickets, whereby your train ticket is saved in either the Avanti West Coast app, in your phone’s wallet or sent to you via email. You do not need to print e-tickets and they are ready to use as soon as you book.

Your e-ticket will be accessible via the app or within your Apple or Google wallet if you have saved your ticket there. You can then use your e-ticket by scanning it at the station entry point or onboard when requested by a member of staff.

Your train e-ticket contains the basic information about your ticket, with full details available in the bottom corner of your ticket should you need them. While mobile e-tickets are a convenient alternative to paper tickets, you must ensure your phone/tablet is fully charged before the start of your journey so you can show or scan your e-ticket when required.

 

The Avanti West Coast app contains everything you need for your train journey, from booking your ticket to providing you with entertainment for long trips and saving your favourite or frequent journeys. It keeps all the travel essentials you might require in one place, enabling you to simply open one app while travelling without having to flick through several to find what you need.

 The Avanti app combines multiple features including live train tracking and the ability to pick your favourite seat when booking ahead - an essential for peak times! When it comes to payments and refunds, the Avanti West Coast app makes that easy too. You can book tickets via your preferred payment method, with options including Apple Pay, PayPal, credit or debit card, and if you need a refund, you can request it quickly and easily from within the app. 

While the Avanti app is intended to be an essential travel buddy in your pocket, we haven’t forgotten to include some fun extras. Access Avanti Media for free within the app and choose from several blockbusters, TV series and games to make your journey go quicker.

If you’ve downloaded the Avanti West Coast app and bought your train tickets ready for your journey, you might be wondering ‘can I show my train ticket on my phone?’. The answer of course is yes. We know that mobile train tickets are the most convenient way for travellers to show proof of paid travel without needing to fumble around for paper tickets when requested.

With your train ticket stored on your phone, you can quickly and easily show your tickets at either the train station or when you’re onboard, depending on the journey and protocols at different stations. If you’re travelling on multiple tickets or combining different methods of travel, you can even save your Avanti train tickets in your Apple or Google wallet if you prefer. This is particularly handy for travellers who need to show proof of a ticket onboard where internet connections can sometimes be unpredictable.