How can we help?

Due to the ongoing coronavirus outbreak we are experiencing a high volume of calls and enquiries through our website.  If you are looking to amend your booking, claim a refund or read the latest advice on COVID-19 please follow the link below: COVID-19 information

The best way to get in touch with us is via one of our online webforms. Click below to choose the right webform for you and then we'll be back in touch to answer your question.

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How we handle complaints

We take customer complaints seriously.

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Read our Passenger Charter

Our Passenger Charter is our promise to you, our customers. It’s our way of showing that we’re committed to giving you the highest quality rail service.

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Delay Repay

We’ve implemented Delay Repay to help if you were delayed by 15minutes or more.

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