How can we help?

Due to the ongoing coronavirus outbreak we are experiencing a high volume of calls and enquiries through our website.  If you are looking to amend your booking, claim a refund or read the latest advice on COVID-19 please follow the link below:

COVID-19 information

If you have questions that need answers about our new site, your new account or our new booking process then please use the link below:

New Site FAQs

If you have any other enquiries you can find all the relevant information via the link below.

Avanti West Coast help

Looking for more information?

Explore our other help pages below.

How we handle complaints

We take customer complaints seriously.

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Read our Passenger Charter

Our Passenger Charter is our promise to you, our customers. It’s our way of showing that we’re committed to giving you the highest quality rail service.

Find out more

Delay Repay

We’ve implemented Delay Repay to help if you were delayed by 15minutes or more.

Find out more

Customer feedback survey

Let us know how we did...

Customer feedback survey