How can we help?

Due to the ongoing coronavirus outbreak we are experiencing a high volume of calls and enquiries through our website.  If you are looking to amend your booking, claim a refund or read the latest advice on COVID-19 please follow the link below:

COVID-19 information

If you are taking part in our Beta trial and need to amend a booking, claim a refund or have any other queries, visit our FAQs page:

Beta FAQs

If you have any other enquiries you can find all the relevant information at the link below.

Avanti West Coast help

Looking for more information?

Explore our other help pages below.

How we handle complaints

We take customer complaints seriously.

Find out more

Read our Passenger Charter

Our Passenger Charter is our promise to you, our customers. It’s our way of showing that we’re committed to giving you the highest quality rail service.

Find out more

Delay Repay

We’ve implemented Delay Repay to help if you were delayed by 15minutes or more.

Customer feedback survey

Let us know how we did...

Customer feedback survey