London Euston Station

Accessibility and mobility access
- Accessible Taxis
  
  The route to the main taxi pick up point has steps, so anyone with mobility problems can use the disabled taxi pick up point reached via the lifts.
  You can request assistance to and from the taxi rank can using the telephones at the top of the stairs and at the taxi set down point. Or by telephoning Mobility Assistance at London Euston on 0207 922 6482.
  The main taxi rank is beneath the station and is reached via the lifts next to the main ticket office or the stairs by the entrance to the Underground.
- Accessible Ticket Machines
  
  Mobility Assistance will help passengers buying tickets if required.
- Customer Help Points
  
  A dedicated Mobility Assistance Reception is located on the main concourse adjacent to the ticket office.
  Monday-Saturday 07:00-23:00Sunday 08:00-23:00
- Height Adjusted Ticket Office Counter
  
  Avanti West Coast have a height adjusted ticket counter which can be found in the ticket office on the left hand side of the Main Concourse when entering the station.
- Impaired Mobility Set Down
  
  Assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Mobility Assistance Lounge Reception that can be found on the left hand side of the main entrance or from any member of staff. It is advised to use the Mobility assistance number at London Euston Station on 02079226482 if being booked on the day. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with.
  - Avanti West Coast - 0800 0158 123, textphone 0800 0158 124
  - London Northwestern Railway - 0800 092 4260, textphone 0844 811 0134
  - London Overground - 0343 222 1234, textphone 020 3031 9331
  - Caledonian Sleeper - 0330 060 0500, textphone 18001 0330 060 0500
- Induction Loop
  Yes
- National Key Toilets
  
  These are located adjacent to the main public toilets, by the entrance to platforms 1-3.
- Ramp For Train Access
  Yes
- Staff Help Available
  
  Monday – 04:30 to 01:30
  Tuesday – 04:30 to 01:30
  Wednesday – 04:30 to 01:30
  Thursday – 04:30 to 01:30
  Friday – 04:30 to 02:00
  Saturday – 04:30 to 02:00
  Sunday – 05:15 to 01:30
  
  Help is available from the Mobility Assistance Reception (if closed please use number on the reception door) or see any member of station staff. Mobility Assistance Reception is open 07:00-23:00 Monday to Saturday and 08:00-23:00 on Sunday.
  Disabled assistance is available to and from platforms, the car park and the taxi rank & drop off area. You can request this from the Mobility Assistance Reception that can be found on the main concourse between Boots & the ticket office or from any member of staff. It is preferred if assistance is booked 24 hour in advance using the following numbers of the train company you are travelling with:
  - Avanti West Coast - 0800 0158 123, textphone 0800 0158 124
  - London Northwestern Railway - 0800 092 4260, textphone 0844 811 0134
  - London Overground - 0343 222 1234, textphone 020 3031 9331
  - Caledonian Sleeper - 0330 060 0500, textphone 18001 0330 060 0500
- Step Free Access
  
  Suitable for disabled passengers. Level access to all platforms via ramps. Lifts provided between concourse, taxi & car park and London Underground ticket hall.
  Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has step-free access Westbound only to the Circle, Hammersmith & City and Metropolitan Lines.
  For more information on the accessibility on London Transport click here.
- Wheelchairs Available
  Yes
Buying / collecting tickets
- Penalty Fares
  NR
- Prepurchase Collection
  Yes
- Smartcards issued at this station
  No
- Smartcard validators
  No
- Staffing Level
  Fulltime
- Ticket Machine
  Yes
- Ticket Office
  
  Monday to Friday – 06:00 to 22:30
  Saturday – 06:00 to 22:00
  Sunday – 07:00 to 22:30
  
  Advance bookings: Mon - Fri 0630 - 2100 Sat- 0830 - 2100 Sun 0730 - 2100
Getting to / from the station
- Cycle Storage Availability
  
  Storage Space: 415
  Storage Shelter: Yes
  Cctv: true
  Type: Stands
  Storage location:
  On platform 18 at buffer end, West Colonnade opposite Sainsbury's, alongside station entrance, East Colonnade opposite M&S and to the rear of Nandos and Cafe Rouge
- Onward Travel
  
  Buses are available from Euston bus station next to the railway station. All Transport for London buses are accessible by step free access.
  More information about Transport for London buses can be found here
- Rail Replacement Services
  
  Go to Platform 2, there is a gate adjacent to the station from the main road.
- Taxi Rank
  
  The taxi rank is located at the front of the bus station, adjacent to Eversholt Street and Euston Road, in the former Euston Square Gardens East site directly in front of the station. For passengers requiring mobility assistance, the Assisted Travel Lounge will remain in their current location in Euston Square Gardens West.
Station Facilities
- Customer Service
  
  Monday-Sunday 07:00-23:00
  Customers can seek information and assistance from the ticket office or the Mobility Assistance Reception.
- Left Luggage
  
  Operator Name: Excess Baggage Company
  Telephone Number: 020 3468 4670
  Url: https://www.left-baggage.co.uk/index/locations
- Lost Property
  
  Monday to Friday – 09:00 to 17:30
  
  Operator Name: Excess Baggage Company
  Telephone Number: 0330 024 0215
  Url: https://www.lostproperty.org/?sec=1
- Refreshment Facilities
  
  Coffee shop Café Coffee kiosk Food vending machine Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)
- Toilets
  
  These are located by the entrance to platforms 1-3
  There are also accessible showers located in the First Class Lounge, shared between Caledonian Sleeper and Avanti West Coast.
- Waiting Room
  
  Located by the entrance to platforms 16-18
- WiFi
  
  Find WiFi Hotspots around London Euston station

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Station Accessibility

There are lifts. Audio announcements provided outside and inside the lifts. Lift controls should be accessible to most people. Lifts have clear door widths at least 0.9m wide.
There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users.
Announcements are made both visually and audibly.

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London Euston Station

Good to know about London Euston train station

London Euston at a glance

London Euston Station

Accessible Taxis

Accessible Ticket Machines

Customer Help Points

Height Adjusted Ticket Office Counter

Impaired Mobility Set Down

Induction Loop

National Key Toilets

Ramp For Train Access

Staff Help Available

Step Free Access

Wheelchairs Available

Penalty Fares

Prepurchase Collection

Smartcards issued at this station

Smartcard validators

Staffing Level

Ticket Machine

Ticket Office

Cycle Storage Availability

Onward Travel

Rail Replacement Services

Taxi Rank

Customer Service

Left Luggage

Lost Property

Refreshment Facilities

Toilets

Waiting Room

WiFi

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