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Remember: Even if you booked your tickets via our website, there are more options for changing your journey if you do it via our app. Download our app here>

Change of journey via our app:

• Available for Advance, Anytime or, Off-Peak tickets
• Only E-tickets and uncollected paper tickets can be amended
• You won’t be able to change your journey if you’ve booked a Plus Bus, Travel Card or Bike reservation as an extra
• You won't be able to change the station from which you depart
• You won't be able to change the station at which you arrive
• An admin fee of £10 will apply when amending your ticket. Head to My Account to make changes.
• Changes made to Anytime and Off-Peak tickets might incur an admin fee as well as the difference in fare between the new and the original ticket. If the difference is negative then a refund is issued, minus the admin fee where applicable.
• Advance tickets are non-refundable but can be changed.
• The time and date of a return ticket cannot be changed if the original ticket has been partially used.
• Change seat on the same service is available for Avanti services when there is seat availability.
• Tickets cannot be changed if they have expired.

Just like everything else on the Avanti West Coast train app, we’ve made it easy for you to pay for train tickets and book your travel with confidence. When you book and pay for train travel via the app, you can rest assured that your payment is secure and protected, no matter how you choose to pay.

We know that each person has a preferred way to pay for things online, so we’ve ensured you can choose from a number of different payment methods when booking your train tickets. If you like to use your phone for everything, you can choose Apple or Google pay as your payment method. You can also pay for travel via PayPal or opt to use your credit or debit card. Frequent travelers can also save their preferred payment method in the app, making the booking and payment process even quicker the next time you book.

A mobile e-ticket is a digital alternative to traditional paper tickets, whereby your train ticket is saved in either the Avanti West Coast app, in your phone’s wallet or sent to you via email. You do not need to print e-tickets and they are ready to use as soon as you book.

Your e-ticket will be accessible via the app or within your Apple or Google wallet if you have saved your ticket there. You can then use your e-ticket by scanning it at the station entry point or onboard when requested by a member of staff.

Your train e-ticket contains the basic information about your ticket, with full details available in the bottom corner of your ticket should you need them. While mobile e-tickets are a convenient alternative to paper tickets, you must ensure your phone/tablet is fully charged before the start of your journey so you can show or scan your e-ticket when required.

If you’ve downloaded the Avanti West Coast app and bought your train tickets ready for your journey, you might be wondering ‘can I show my train ticket on my phone?’. The answer of course is yes. We know that mobile train tickets are the most convenient way for travellers to show proof of paid travel without needing to fumble around for paper tickets when requested.

With your train ticket stored on your phone, you can quickly and easily show your tickets at either the train station or when you’re onboard, depending on the journey and protocols at different stations. If you’re travelling on multiple tickets or combining different methods of travel, you can even save your Avanti train tickets in your Apple or Google wallet if you prefer. This is particularly handy for travellers who need to show proof of a ticket onboard where internet connections can sometimes be unpredictable.