Paper-tickets collected from a ticket machine at the station
There are ticket machines in all of our stations. You’ll usually find them by the Ticket Office.
Once you’re at the station, find a ticket machine and insert the card you used to buy your tickets. Then, simply enter your 8-character reference and we’ll print them off on the spot.
You’ll receive your 8-character reference when you buy tickets online or over the phone. If you booked online, you’ll find the reference in your booking confirmation email. If you can’t find the email, don’t worry, you can always log into My Account to retrieve it.
Tickets are made available for collection two hours after you book.