Getting your ticket
Four ways to collect your ticket. The choice is yours!
You’ve booked your tickets online or through our app. Now what? You can pick up your tickets from one of our ticket machines, or for real convenience, you can skip the queues and have your ticket come to you. We can send it directly to your smartphone with our app, or email it to you. Or, if you like things done the old fashioned way, we can pop it in the post. Whatever suits you.
It’s important to note that digital tickets aren’t available on every journey - the available options will change depending on the train you’re booking.
- Safely stored in your email and Avanti West Coast account
- Available on any Advance or flexible ticket when travelling with Avanti West Coast and selected operators
- Advance e-tickets can’t be refunded but can be changed over the phone
- Use on your mobile device with the Avanti West Coast app
- Activate on the day of travel
- Safely stored in your Avanti West Coast app
- Can be exchanged or refunded for a £10 administration fee per ticket
How do I know if I have an e-ticket or an m-ticket?
Why can I sometimes only get a paper ticket?
E-tickets and m-tickets aren’t available on every journey. For some bookings you may still need to collect your ticket at the station or have it sent by post. Reasons for this include:
- Part of your journey involves using an underground service that doesn’t offer mobile tickets
- Part of your journey involves another train operator that doesn’t offer mobile tickets
Ticket machine collection
There are ticket machines in all of our stations, normally by the station ticket office.
Once you’re at the station, find a ticket machine, enter the card you used to buy your tickets, and key in your 8-character reference. We’ll print your tickets for you on the spot. Then you’re ready to go!
You get your 8-character reference (eg BH4J56GO) when you buy tickets online or over the phone. If you booked online, you’ll find the reference in your booking confirmation email. If you can’t find the email, don’t worry, you can always log into ‘My Account’ to retrieve it.
Your tickets are available for collection two hours after you book. It’s quick and easy.
Other ways to get your ticket
First Class post
Order your ticket before 5pm and we'll get it in the post to you the very same day. Our First Class post option only costs £2. We’re only able to offer First Class delivery when your travel dates are at least five days after you book. This gives us enough time to deliver your tickets before your journey.
We post to almost all of the UK, including Northern Ireland, Jersey, and Guernsey. That said, picking up tickets from a ticket machine at the station is still the best way to make sure you get your tickets as smoothly as possible. You can find out more about ticket collection above.
Next day delivery
If you need your ticket posted to you in a hurry, just make sure you order before 5pm, and it’ll be delivered to you by 1pm the next working day (weekdays, excluding bank holidays). If you order after 5pm, it’ll be there within two working days. If you book at the weekend, your ticket will be delivered by 1pm on the following Tuesday.
Our next day deliveries always need to be signed for, so make sure someone is around to receive your tickets at the delivery address. To check the status of your delivery, you can use your 10-digit booking reference number and our tracking service to keep up to date on its progress. Your booking reference number is in the confirmation email we send you when you book your tickets. You can also find it in the ‘My Account’ section of our website.
We deliver to almost everywhere in the UK, including Northern Ireland, Jersey and Guernsey. But if time is against you, give our ticket machines a try. There's one in every station, so you can book your tickets and collect them within two hours.
If you live overseas, you can have tickets delivered to you within seven working days of us sending them. Book before 5pm, and we’ll send them on the same day you book. Tickets are insured for up to £500, but you will need to sign for them on delivery, so make sure someone’s around.