Accessibility hub

Need some assistance?

Passenger Assist is our service for customers who need additional support when travelling. By letting us know if you have any specific travel requirements before you travel, we can help to make sure that your journey is hassle-free.

Help with reservations and bookings

Reserving wheelchair spaces and seats, providing detailed rail information and being on hand to answer any questions.

On hand assistance on the day of travel

Making sure assistance is available at stations and onboard our trains; and helping to support passengers with assistance dogs.

Help getting on and off the trains

Ensuring there is help available for customers boarding and disembarking our trains.

Book Passenger Assist

Accessibility features

We’ve created a short video to show the accessibility features that are present at our stations and onboard our trains.

Travel Companion WhatsApp

We’ve launched Travel Companion, a dedicated communications channel to provide disabled customers with instant support during their journey.

The channel utilises WhatsApp to connect passengers on the West Coast Main Line to dedicated resource who will be able support any passengers that need it.

More about Travel Companion

Join our accessibility group

For our customers travelling with accessibility needs, we wanted to create a space and a community that focused on continually improving their experience when travelling with Avanti West Coast. That's why the Accessible Rail Travel Facebook Group was created.

This Facebook community is a space for everyone to share travel tips, inspiration, ideas and hear from the Avanti West Coast team about what we’re doing as a business to drive positive change.

Join our Facebook group