Our Passenger's Charter

Discover our Passenger's Charter, in a nutshell it's our promise to you. We're committed to high quality customer service and punctual, reliable trains.

Passenger's charter

Our Passenger's Charter is our promise to our customers. It’s our way of showing that we’re committed to giving you the highest quality rail service, including: 

  • Reliable trains that run on time
  • Trains and stations that are clean and safe
  • Customer Service staff on every train
  • Refreshments on most trains
  • The ability to reserve seats in advance

If you’d like to find out what else you can expect when you come aboard, why not take a look at our Passenger Charter in full. 

Download our Passenger's Charter

Discover our Passenger Charter, in a nutshell it's our promise to you. We're committed to high quality customer service and punctual, reliable trains.

Download now >