For the latest updates on safety at our stations and on board our trains, please view our COVID-19 travel information page.
Please remember you must wear a face covering (unless you are exempt) when onboard a train in England, Scotland and Wales.
In line with government guidance, you must wear a face covering (unless you are exempt) when you’re at a station and whilst onboard a train.
Some people may not be able to wear a face covering such as young children, people with specific medical reasons, those with breathing difficulties or whose disabilities make it difficult for them to wear a face covering.
For anyone who isn't wearing a face covering and isn't exempt, the penalty for failing to wear a face covering will now be £200 for a first offence, doubling each time to a maximum fine of £6,400 from the British Transport Police. For more information on this please see the government guidance on face coverings.
Check COVID-19 information
Everyone deserves to feel safe and comfortable at all times when travelling with us. Find out some of the ways we keep our passengers safe on our trains and in our stations.
See it, Say it, Sorted
If you feel unsafe for any reason when you’re travelling with us, you can contact the British Transport Police. It doesn't matter if it's rowdy party-goers or something more serious, they are just a text message away.
If you see something suspicious or if you witness a crime on any of our trains, you can contact the British Transport Police on 0800 40 50 40 or text on 61016. If it's an emergency, please call 999.
British Transport Police
Avanti West Coast work closely with the British Transport Police all across the whole West Coast Mainline network to help keep our passengers safe, happy and secure. That’s why you’ll often see officers at our stations and travelling on our trains.
We also run a range of safety and security events, pop-ups and safety initiatives all over our network in conjunction with the British Transport Police, so keep an eye out for updates at your station.
You can use the links below to:
Report a crime
Report antisocial behaviour
All of our trains and stations are monitored by CCTV. You’ll also see some members of our staff wearing body cams or ‘Body Worn Videos’. These measures are for everyone’s safety and security, allowing us to capture incidents on film so that we can deal with them when they’re reported.
Our are all accredited by the Secure Station Scheme, which is run in conjunction with the Department For Transport and the British Transport Police.