Check for planned engineering work

If road transport is used in place of rail services during planned disruption, for example during engineering work, we will try to provide PSVAIR compliant vehicles. If we cannot provide PSVAIR compliant vehicles due to lack of supply, or if they are not suitable for longer journeys, we will arrange an appropriate alternative.

During unplanned disruption, for example, damage to the railway caused by flooding, infrastructure faults or train faults, road transport may be used in place of rail services. We will aim to provide PSVAIR vehicles. If this is not possible due to lack of supply or the vehicle is not suitable for longer distance journeys, we will arrange an appropriate alternative.

Even if you have asked for assistance in advance, this may take time to find, depending on the location, time of day and type of vehicle needed to suit your needs.

At all times, we are committed to keeping you moving as safely and comfortably as possible, and with as little delay as possible. During all major planned engineering work, we will do our best, as far as is reasonable, to make sure waiting times for alternative accessible transport are similar to those for all customers.