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Our Annual Business Plan

Catch up with our plans to improve our services and your experience when travelling with us.


Our plans for the year

This report will update you on our strategic priorities and how we’re investing to deliver a more reliable, consistent and enjoyable service.
Read on to find out the steps we’re taking to transform journeys, improve connectivity, boost local communities, enhance accessibility, help protect the planet and, ultimately, provide the best travel experience in Britain.

See our Annual Business Plan



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