Claiming compensation

Most UK train companies have a Delay Repay scheme. Here's where to claim.

page banner

Most UK train companies offer compensation if your journey is delayed – you just have to claim from the train company who delayed you, within 28 days of your delayed journey.

Find the train company you travelled with below and we’ll take you right to their delay compensation information and claim forms.
​

Information icon

It’s different if you choose not to use your ticket or abandon your journey due to a delay or cancellation. If it’s unused, you can claim a full refund from where you bought your ticket. Admin fees can be waived if the reason you didn’t use your ticket was a delay or cancellation.

 

Find your train company

Avanti West Coast

Claim compensation →


c2c

Claim compensation →

Caledonian Sleeper

 Claim compensation →

Chiltern Railways

Claim compensation →

CrossCountry

Claim compensation →

East Midlands Railway

Claim compensation →

Elizabeth Line

Claim compensation →

Gatwick Express

Claim compensation →

Grand Central

Claim compensation →

Great Northern

Claim compensation →

GWR

Claim compensation →

Greater Anglia

Claim compensation →

Heathrow Express

Claim compensation →

Hull Trains

Claim compensation →

LNER

Claim compensation →

London Northwestern Railway

Claim compensation →

Find your train company continued

London Overground

Claim compensation →

Lumo

Claim compensation →

Merseyrail

Claim compensation →

Northern

Claim compensation →

ScotRail

Claim compensation →

South Western Railway

Claim compensation →

Southeastern

Claim compensation →

Southern

Claim compensation →

Stansted Express

Claim compensation →

Thameslink

Claim compensation →

TransPennine Express

Claim compensation →

Transport for Wales

Claim compensation →

West Midlands Railway

Claim compensation →