At-Seat Order

We're delighted to roll out At-Seat Order across all our trains.

Order food and drink from the comfort of your seat.

Using your phone, tablet or laptop, simply handpick the refreshments that take your fancy and place your order*.
Log in to our free onboard WiFi and start scrolling the tasty selection of train snacks.

*Click & collect is available on both Pendolino and Voyager trains. Delivery is available on Pendolino trains only. At-Seat Order is subject to availability. If this service is unavailable for any reason, you can find food and drink in our onboard shop.

Order here

At-Seat Order

Choose food and drink from the comfort of your seat.

Find out more

Onboard Shop Menu

Check out what food and drinks we have onboard.

Find out more



Who processes the payment?

How do I place an order?

Do I need to open an account?

Do I need to download an app?

How do I ask for any extras (extra sugar/milk in my coffee)?

Can I pay for my order on collection/delivery?

Is there a service fee?

Can I tip?

I’ve received the wrong order, how can I get help?

What happens if I move seat after I place my order?

Can I amend or cancel an order once it’s been placed?

Is my card information safe?

Can I pay using cash?

I’ve tried to order, but I keep getting shown an error telling me I have no connection to the website.

Can I get a VAT receipt?

Can I place an order using mobile data (3g/4g/5g)?

Do you store my data?

I was placing an order, but I lost connection to the website, how do I know if it went through?

I can’t get on the WiFi, can I still order?

I haven’t received a confirmation email yet, but my order went through

Will I get marketing emails?

Is At-Seat Order always available?