To our customers,

We’ll deliver a more sustainable operation which works for all our customers. By reaching out, listening and acting on what our customers need, we can deliver better decisions and improve travel solutions.

Goal: By 2031, we want everyone to experience integrated, independent and low carbon end-to-end journeys.

WATCH THIS SPACE!


Lets travel safely this summer

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Accessible Travel Policy

Find out how we're Making Rail Accessible and learn more about our policies and practices.

View and download here
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Find out more about Passenger Assist

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Contact Us

Whether you’ve got a question about your journey, or a complaint about our service, here’s where you’ll find the help you need.

Contact us
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Our planet

We’ll make rail travel greener. All of it, not just A to B. 

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Our people

We’ll listen, empower and inspire our colleagues. 

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Our customers

We’ll deliver a more sustainable operation which works for all our customers. 

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Regional accessibility panels

Get involved to support our accessibility improvements. We run a number of regional accessibility panels to get your feedback.

Find out more