To our customers,

We’ll deliver a more sustainable operation which works for all our customers. By reaching out, listening and acting on what our customers need, we can deliver better decisions and improve travel solutions.

Goal: By 2031, we want everyone to experience integrated, independent and low carbon end-to-end journeys.

WATCH THIS SPACE!


Lets travel safely this summer

Accessible Travel Policy

Find out how we're Making Rail Accessible and learn more about our policies and practices.

View and download here

Find out more about Passenger Assist

View information and book passenger assist for help on your journey.

Find out more

Contact Us

Whether you’ve got a question about your journey, or a complaint about our service, here’s where you’ll find the help you need.

Contact us

Our planet

We’ll make rail travel greener. All of it, not just A to B. 

Find out more

Our people

We’ll listen, empower and inspire our colleagues. 

Find out more

Our customers

We’ll deliver a more sustainable operation which works for all our customers. 

Find out more

Our communities

We can help make life fairer, safer and better for our communities. 

Find out more