To our customers,

We’ll deliver a more sustainable operation which works for all our customers. By reaching out, listening and acting on what our customers need, we can deliver better decisions and improve travel solutions.

Goal: By 2031, we want everyone to experience integrated, independent and low carbon end-to-end journeys.

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Lets travel safely this summer

Accessible Travel Policy

Find out how we're Making Rail Accessible and learn more about our policies and practices.

View and download here

Find out more about Passenger Assist

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Contact Us

Whether you’ve got a question about your journey, or a complaint about our service, here’s where you’ll find the help you need.

Contact us

Our planet

We’ll make rail travel greener. All of it, not just A to B. 

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Our people

We’ll listen, empower and inspire our colleagues. 

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Our customers

We’ll deliver a more sustainable operation which works for all our customers. 

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Regional accessibility panels

Get involved to support our accessibility improvements. We run a number of regional accessibility panels to get your feedback.

Find out more