Passenger's Charter

Passenger's charter

Our Passenger's Charter is our promise to our customers. It’s our way of showing that we’re committed to giving you the highest quality rail service, including: 

• Reliable trains that run on time
• Trains and stations that are clean and safe
• Customer Service staff on every train
• Refreshments on most trains
• The ability to reserve seats in advance

If you’d like to find out what else you can expect when you come aboard, why not take a look at our Passenger Charter in full.