Strike action travel information

Claim a full refund

Customers who booked tickets to travel on strike days before the industrial action was announced on 22 April can claim a full, fee-free refund from their point of purchase.

If you bought your ticket from the Avanti West Coast website or app, simply fill in this form within 28 days of your scheduled journey date, being sure to include your booking reference and/or a copy of your ticket. You will get a full refund with no admin fee.

If you bought your ticket from another retailer’s app or website, such as Trainline, please visit their website to request your refund.

If you bought your ticket from a station, head back there with your ticket for a full refund with no admin fee.

We always try to contact anyone impacted, who has booked with us via our website and app, directly via email but you should always check your entire journey before you travel for the latest updates, especially when travelling across multiple train operators.

Normal refund conditions apply for Season ticket holders, including Flexi Season tickets, if you no longer wish to use your ticket. You can request a refund from where you bought it.

If you do travel using your Season ticket and the strike action means your journey with Avanti West Coast is delayed by 15 minutes or more, you can claim Delay Repay compensation within 28 days of the journey, here.

If the Season ticket you hold is monthly or longer, or if you have an activated days’ worth of travel on a Flexi Season ticket, you will be able to claim 100% Delay Repay compensation for strike days or days with timetable disruption.

If one leg of your planned return journey is scheduled to be on a strike date, you’re able to take advantage of our ticket flexibility and refund options for both legs. That’s whether your ticket is a Return and either portion is affected, or if you’ve booked two Single tickets to make up a return journey.

Customers with tickets with either leg or portion booked on a strike date can claim a full refund from their point of purchase. Find out more, here