What are the Regional Customer Panels?

Regional Customer Panels are each a community of customers who have the chance to tell us what they think about Avanti West Coast. We know that there’s always room for improvement, and this is an opportunity to tell us what we can do down the line to make travelling with us even better.

The panels launched in the summer of 2020 and members can share their experiences through quick quizzes and conversations with fellow customers, as well as the opportunity to bring their own ideas to the table and help improve our services.

For the most part, all members will receive the same topic. But from time to time, we’ll aim for specific feedback from our five regions:

  • London and South Midlands
  • West Midlands
  • North England
  • Liverpool and North Wales
  • Scotland

What’s in it for you?

What do panels make? That’s right, prizes! If you take part in a Regional Customer Panel, then you’ll be entered into a prize draw – every time.

We’ll also keep you informed on how your feedback has helped shape future initiatives. See our first report which details the positive impact your feedback has helped deliver at the bottom of this page.

How to get involved

If you’d like to take part, simply email the team to register your interest. Please be sure to add your full name when sending.

Please note that your details will be passed on to the market research agency who run our online community. They will then contact you with final registration details.

You said it, we did it.

Twice a year, we host online focus groups to find out what’s really important to our customers and improvements they’d like to see in the future. The below report provides a summary of this feedback and the actions we’re taking because of it. We’d like to thank everyone who contributed and look forward to using your feedback to make improvements in the here and now, as well as down the line.

Regional Customer Panels Report Autumn 2023

Regional Customer Panels Report Spring 2023

Regional Customer Panels Report March 2022

Regional Customer Panels Report September 2021

Regional Customer Panels Report Spring 2021


Regional customer panels

A penny for your thoughts? We’re always keen to see things from your point of view, so why not get in touch and share what’s on your mind?