Luggage - Allowances, Pets & Lost Property

Need some extra muscle to get your luggage to your destination or help climbing aboard? Find out about how we make travelling with your luggage easier.

Luggage allowance on Avanti West Coast trains

Bags, boxes, suitcases. You’ll find everything you need to know about travelling with luggage here. 


Our luggage policy

Please make sure that your luggage does not exceed 30 x 70 x 90cm in size.


Avanti West Coast trains are streamlined for speed, but because of this, our small internal doors won’t allow for big luggage. With that in mind, it’s always better to bring two smaller cases than one huge one. Then you can store your luggage overhead easily without blocking the aisles for other passengers. 


Where can I store my luggage?

Dedicated luggage areas

For larger suitcases that won’t fit overhead (not exceeding 30 x 70 x 90 cm), we have luggage areas near the internal doors on each carriage. 

Overhead luggage racks

Medium-sized cases and large bags – around the size of aeroplane cabin-luggage – can be stored above your seat on our luggage racks. 

Beneath your seat

Small cases, shopping bags and handbags can all fit under your seat. 

Consider other passengers

For the safety and comfort of our passengers, we can’t allow any baggage to obstruct doorways, walkways and vestibules, or to be placed on seats intended for others. If your luggage exceeds the free allowance, we may have to charge you extra to bring it on board.

 

During our busiest times – Friday evenings, weekends and throughout the festive period – there are more passengers travelling with luggage. If possible, we ask that you travel light with just a cabin luggage-sized bag. You’ll help everyone’s journey run more smoothly, and you’ll have an easier time getting on and off the train. 

Send My Bag

If you don't fancy lugging your luggage around or if you have too much to bring on-board then Send My Bag allows you to send luggage to anywhere in the UK. So whether you're going on an extended trip, or moving away to college or university, using a luggage shipping service means you can travel luggage free while still having as much luggage with you as you like!

With over 45,000 online reviews and a 2018 Queen’s Award for Enterprise, Send My Bag is undoubtedly the UK’s leading door-to-door luggage delivery company. Send My Bag's domestic service starting at £17.99 for 24kgs is already popular with air passengers travelling within the UK and they welcome the opportunity of bringing the same benefits to rail passengers.

Visit Send My Bag

 

Assisted Travel 


If you have a disability or reduced mobility, our Assisted Travel service is available to help you on and off the train with any luggage you might have. Get in touch before you travel to let us know your requirements.

Book Assisted Travel >

Travelling with pets 

Got a furry friend joining you on your journey? That’s no problem with us. You can travel with up to two animals at no extra cost, but there’s a £5 charge for any additional animals you bring. 


Find out more > 

 

Seating plans

See where your bikes and luggage can go, as well as where to find toilets and our on-board shop.

Find out more > 

 

Lost property

If you’ve lost something on one of our trains or in our stations, here’s how to contact lost property and track down your items.  


Find out more > 

 

Travelling with a bike

Whether you’re bringing your bike on one of our trains, or you’d like to leave your wheels at the station, find out how to book a space for your bike with us. 


Find out more >