Assisted Travel - Book Passenger Assist

Find out about assisted travel, mobility help & accessible facilities for wheelchairs. We want all our passengers to have an enjoyable and relaxing journey.

Need assistance on your trip? By letting us know your travel requirements in advance, we can make sure you’ll have a hassle-free journey, but, even if you need assistance on the day, we’ll still do everything we can.

Our stations can get very busy and space for wheelchairs is often limited, so when possible, it’s best to reserve a place at least 24 hours before you travel. You’ll have peace of mind for the journey and we’ll be able to arrange for a member of staff to give you any help you need. Booking ahead will also help us to plan with Network Rail and other train operators to improve your onward journey.

Passenger Assist

Passenger Assist is our service for passengers with special travel requirements.

It gives us the ability to:

  • Arrange assistance
  • Help you on and off our trains
  • Reserve wheelchair spaces and seats
  • Provide you with detailed rail information 
  • Assist with any animals or pets you have with you

Find out how we're Making Rail Accessible and learn more about our policies and practices.

Book Passenger Assist

To book your next trip, just email details about your journey, ticket requirements and the help you need to us at the following address:

Or call us on 08000 158 123. Don't forget to include your name, phone number and any other important contact details you think we may need.

Book Passenger Assist for your next trip by using online form

Book Passenger Assist >

Fill out your details and requirements and we'll take care of the rest.

Accessible Travel Policy

Find out how we're Making Rail Accessible and learn more about our policies and practices.

Find out more