How can we help?
Whether you’ve got a question about your journey, or a complaint about our service, here’s where you’ll find the help you need.
Virgin Trains help
If you need help with a Virgin Trains journey, booking or Delay Repay claim (for journeys on or before 7 December 2019), click 'Virgin Trains Help' below.
Virgin Trains Help
If you purchased a ticket at virgintrains.co.uk or via the Virgin Trains app (for travel on any date) you must call Virgin Trains on 0344 556 5650.
Avanti West Coast help
If you need help with an Avanti West Coast journey or booking (for journeys on or after 8 December 2019) select from one of the following options.
Avanti West Coast Help
If you need to make a Delay Repay claim for an Avanti West Coast journey (on or after 8 December 2019) click the button below.
Avanti West Coast Delay Repay
Can't find what you're looking for?
Explore our other help pages below.