How can we help?

Due to the ongoing coronavirus outbreak we are experiencing a high volume of calls and enquiries through our website.  If you are looking to amend your booking, claim a refund or read the latest advice on COVID-19 please follow the link below:

COVID-19 information

If you have any other enquiries you can find all the relevant information at the link below.

Avanti West Coast help

Looking for more information?

Explore our other help pages below.

How we handle complaints

We take customer complaints seriously and try to respond as quickly and effectively as…

Find out more

Read our Passenger Charter

Our Passenger Charter is our promise to you, our customers. It’s our way of showing that we’re committed to giving you the highest quality rail service.

Find out more

Let us make it up to you

Sometimes delays are unavoidable, but that doesn’t make them any less annoying. To help us show how sorry we are for any disruptions to your travel, we’ve implemented Delay Repay.

Find out more