Needing assistance for your journey?
By letting us know your travel requirements in advance, we can help make sure you have a hassle-free journey.
We are still assisting customers onboard and in our stations with extra measures in place to ensure the safety of you and our teams. Our Passenger Assist team will be wearing gloves and face coverings for your protection as well as socially distancing where possible. We kindly ask that, where possible and safe to do so, you do the same. You can find more information here Assisted Travel.
We will be introducing an amended timetable on Monday 18 January that will more closely reflect the current demand for our services whilst still allowing key workers, and those needing to make essential journeys, to travel with confidence.
We will be running four trains per hour to and from London Euston serving the West Midlands, Liverpool, Manchester and Glasgow in addition to a number of services to North Wales, Shrewsbury, Blackpool and Edinburgh.
This means that some of our current weekend train times are subject to change.
We advise that you check back 2-3 days before for tickets and the most up-to-date timetable.
Anyone impacted by these changes, who has booked with us via our website or app, will be contacted directly via email.
As other operators’ timetables may also be changing, we advise, as always - to check before you travel and plan ahead.
View our timetables in more detail here:
Planned improvement works
We advise you to check before you travel and only continue with your journey if it’s essential. You can find all the details and changes to our services on the Planned improvement works page.
COVID-19: Changing your travel plans
For refund information specific to the Christmas Travel Window, please visit our Christmas Travel Refund Information.
All refunds and amendments should be requested where you originally bought your ticket. For tickets purchased through another retailer, you'll need to get in touch with them directly for advice on changes and refunds.
For tickets that have been purchased directly with us (on our website, app or from colleagues at stations), please see guidance below: