Needing assistance for your journey?
By letting us know your travel requirements in advance, we can help make sure you have a hassle-free journey. There are extra measures in place to ensure the safety of you and our teams, including the use of face coverings. You can find more information here Assisted Travel.
To further enable social distancing and keep our services safe, we have reintroduced direct services to Shrewsbury, Chester, Wrexham, Blackpool and Edinburgh. A direct service from North Wales to and from London has also been added and we continue to run the extra early morning services from Milton Keynes to London that started in July. This is in addition to the current 8 trains per hour to and from Euston, taking us to around 90% of our normal service levels.
Please note that timetables are being updated more frequently than usual at this time, so please check your journey before you travel. For travel dates below, timetables are due to be available as follows:
Advance tickets and reservations are being released later than usual for weekend travel. So if you’re planning a journey, we recommend checking the table below to see when you can get the cheapest fares
Advance tickets and reservations are being released later than usual for weekend travel. For selected routes only, from the 21st September you will be able to make reservations further in advance. Those services with reservations not yet available will be highlighted in the journey results within our booking engine when you search for a ticket.
So, if you're planning a journey, we recommend checking the table below to see when you can get the cheapest advanced fares.
Planned improvement works
We advise you to check before you travel and only continue with your journey if it’s essential. You can find all the details and changes to our services on the Planned improvement works page.
COVID-19: Changing your travel plans
All refunds and amendments should be requested where you originally bought your ticket.
For tickets that have been purchased direct with us (on our website, app or from colleagues at stations and onboard), fee-free refunds and amendments are currently available on Anytime, Off-Peak or Super Off-Peak tickets. For any tickets purchased on or after 7 September 2020, the £10 fee for amending tickets will be re-introduced, except for tickets bought at stations where changes will remain free of charge. Advance tickets are non-refundable, even in lockdown and quarantine scenarios. Our flexible tickets (Anytime, Off-Peak and Super Off-Peak) are recommended if you need added peace of mind.
If you got your ticket through another retailer, you'll need to get in touch with them directly for advice on changes and refunds.
Please be aware that you may only use a ticket that is for a specific train operator on that operator's services unless special arrangements are advised.
If you have a ticket that is for a specific train operator and the train is cancelled, this may be used on any service provided by any operator between the same start and end station on the same date.
If you’d like to make an amendment or apply for a refund, please read the following advice to understand which process applies for you.
Please be advised refund requests can take up to 28 days to process.