Travel with confidence

We're committed to making sure you can travel with confidence.

Fresh air

Fresh air on the trains

We're ventilating trains to refresh air.

Extra cleaning

Cleaning products

We're extensively cleaning train and stations.

Keeping you up to speed

keeping you updated

We're providing up to date and accurate information based on government guidance.

Last updated: 13/10/2021

Travel information

We're committed to making sure you can travel with confidence and, in line with government guidance for EnglandScotland and Wales, we continue to adapt so that you feel safe every time you use our services.

Guidelines on face coverings

In line with government guidance for England, please respect others and, unless exempt, wear a face covering in crowded spaces throughout your journey. If you're travelling within Wales or Scotland, you must wear a face covering (unless exempt) when you're at stations and whilst onboard the train in line with local government guidance.

Travel with confidence with Avanti West Coast

Book ahead 

We recommend that you book your tickets in advance and make a seat reservation to secure a place on your preferred train. Bookings can be made up to five minutes before your scheduled departure on our website or app.

All Advance tickets will come with a reservation. If you’re booking a flexible ticket (Off-Peak or Anytime) in advance, please request a reservation with it. 

At this time, you may not be able to reserve seats as far in advance as you usually could. You can check here when reservations will be open for your chosen travel date. If reservations are not available when you book, or, if you're a Season ticket holder, please book your place by speaking to a member of staff in the ticket office of the station at which you bought your season ticket.

Click here to buy train tickets >

Please note we can only provide reservations for Avanti West Coast services. If you're travelling with another train operator you'll need to contact them here to request a reservation.

To help you get onboard, please familiarise yourself with our boarding zones which are detailed here.

Train times and timetables

We advise you to keep checking back for correct train times and timetables closer to the date of travel, as there may be some changes to our existing and other operators’ services during this time.

Visit our timetables page >

You can sign up for Advance ticket alerts to be notified when tickets become available: Sign up for Advance ticket alerts >.

Planned improvement works

We advise you to check before you travel and only continue with your journey if it’s essential. You can find all the details and changes to our services on the Planned improvement works page.

Visit our planned improvement works page >

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Needing assistance for your journey?

By letting us know your travel requirements in advance, we can help make sure you have a hassle-free journey. If you know you are going to be travelling and want to book Passenger Assist for your next trip use our online passenger assist form.

Will assistance still be available if I haven’t booked?

If you need a hand on the day and haven’t booked, we will do everything that we can to help. Please speak to a member of our Passenger Assist team, who will be able help you with your specific needs. If there are no members of our team available, please contact us on social media @avantiwestcoast or by using the station help points.

Join our accessibility community

A space for everyone to share travel tips, inspiration, ideas and hear from the Avanti West Coast team about what we’re doing as a business to drive positive change. Join our Facebook accessibility group

How are our staff keeping things safe?

Our Passenger Assist service remains available, with extra measures in place to ensure the safety of you and our teams. Our Passenger Assist team will be wearing gloves and face coverings for your protection as well as socially distancing where possible. We kindly ask that, where possible, you do the same.

The Sunflower scheme

We recognise that not every disability is visible, and we hope all our customers can travel with dignity. That’s why we’ve partnered with The Sunflower Scheme. By wearing The Sunflower Scheme lanyard, you can discreetly indicate to our staff that you may need additional support, a little more time or that you’re unable to wear a face covering. To find out more, please click here.

To find out more, please click here.

Alongside this, we also still recognise Just a Minute (JAM) cards. For more information about JAM cards, please take a look here: JAM cards





Refund icon

Changing your travel plans

All refunds and amendments should be requested where you originally bought your ticket.

For tickets purchased through another retailer, you'll need to get in touch with them directly for advice on changes and refunds.

For tickets that have been purchased directly with us (on our website, app or from colleagues at stations),
please see guidance below:
 

FAQs