Safety First

Our First Class Lounges now open again with a reduced capacity and restrictions in place.
To ensure safe social distancing, we’ve reduced the available space in our lounges.
Please help to keep lounges safe by following these guidelines:


Lounges are for pre-departure use only. You may enter the lounge up to one hour before your train is scheduled to leave.


Please do not enter the lounge until one of our team has confirmed that it’s safe to do so. The capacity of our lounges is reduced to respect social distancing, so you may need to wait.

Wear a face covering

Unless seated at a table, you must wear a face covering whilst you're in the First Class Lounge. Exemptions apply to those who are unable to wear a face covering for medical reasons.


Our team will take you into the lounge and get you safely seated. Please only leave your seat for the toilet or when leaving the lounge.


Take a look at the available menu to view options and have your selection ready to order.


We’re running a table service, so please stay in your seat and we’ll come to take your order.


To keep space readily available for other customers, please take any used rubbish with you and dispose of it safely.

Thank you for helping to keep our services safe.

Start your First Class experience before you even board the train. Our First Class lounges offer a place to relax away from the hustle and bustle of the station crowds. Grab a complimentary snack, use our free WiFi to check your email (or your Instagram), and make yourself comfortable in one of our designer armchairs. Just, not too comfortable… you've still got a train to catch, after all.

This one's on us

Help yourself to hot drinks, non-alcoholic beverages, delicious snacks and newspapers, all on the house. It’s all part of the Avanti West Coast First Class experience.

Working on the go?

With a dedicated corporate area, you’ll never miss an email again. With desks, free high-speed WiFi and screens showing BBC News, you’ve got the perfect place to get a bit of work done before your journey.

Make yourself at home

To access our First Class lounge, just flash a valid Avanti West Coast ticket – either Business, First Anytime or Advance First. You can enjoy our lounges for an hour before departure during peak times, and two hours off peak. So relax and make yourself at home.

Locations and opening hours

West Midlands

  • Birmingham International
  • Birmingham New Street
Station Monday - Friday Saturday Sunday Location

Birmingham International

07:00-14:00 Closed Closed Up the stairs from the platforms. Lift access available
Birmingham New Street 07:00-19:00 Closed Closed Right hand car park entrance, through the doors on the right


  • London Euston
Station Monday - Friday Saturday Sunday Location
London Euston 06:45-23:00* 07:00-21:30 08:00-23:00* Upstairs, above the food court
*During peak times (15:00-19:00 on Thursdays and Fridays), access to the Lounge is reduced to one hour before your outward journey for First Advance ticket holders.
**Following recent guidance issued by the Government, we will not be serving alcohol after 10pm

North West

  • Crewe
  • Liverpool Lime Street
  • Manchester Piccadilly
  • Runcorn
Station Monday - Friday Saturday Sunday Location
Crewe 07:00-14:00 Closed Closed On concourse, above platform 5
Liverpool Lime Street 09:00-16:00 Closed Closed On main concourse- next to platform 5
Manchester Piccadilly 06:00-19:30 08:00-18:00 09:30-19:30 Above the information point (opposite the Ticket Shop) on the main concourse. Lift access available
Runcorn 07:00-14:00 Closed Closed Platform 1 - access available from the station


  • Glasgow Central
Station Monday - Friday Saturday Sunday Location
Glasgow Central 07:00 - 19:00* 07:00 - 18:00 10:00 - 18:00 By the Avanti West Coast ticket office, next to the Gordon Street entrance of the station

*following recent guidance issued by the Scottish Government, we will not be serving refreshments after 6pm in this lounge.