Safety First

Most of our First Class Lounges are currently closed. To ensure safe social distancing, we’ve also reduced the available space in our open lounges.
To view the lounges that are currently open, please see below.
Please help to keep lounges safe by following these guidelines:


Lounges are for pre-departure use only. You may enter the lounge up to one hour before your train is scheduled to leave.


Please do not enter the lounge until one of our team has confirmed that it’s safe to do so. The capacity of our lounges is reduced to respect social distancing, so you may need to wait.

Wear a face covering

Unless seated at a table, you must wear a face covering whilst you're in the First Class Lounge. Exemptions apply to those who are unable to wear a face covering for medical reasons.


Our team will take you into the lounge and get you safely seated. Please only leave your seat for the toilet or when leaving the lounge.


Our team can take your order from the menu, provided in the lounge. You'll then be able to enjoy your complimentary drinks and snacks at your seat, delivered by a member of our team.


To keep space readily available for other customers, please take any used rubbish with you and dispose of it safely.

Thank you for helping to keep our services safe.

Locations and opening hours

West Midlands

  • Birmingham International
  • Birmingham New Street
Station Monday - Friday Saturday Sunday Location
Birmingham International 07:30 - 12:30 Closed
Up the stairs from the platforms. Lift access available
Birmingham New  Street 06:15 - 19:45 08:00 - 18:00
10:00 - 18:00
Located in the blue zone
Get Directions


  • London Euston
Station Monday - Friday Saturday Sunday Location
London Euston 06:45-23:00 06:45-21:30


Upstairs, above the food court Get Directions

North West

  • Crewe
  • Liverpool Lime Street
  • Manchester Piccadilly
  • Runcorn
Station Monday - Friday Saturday Sunday Location
Crewe Closed Closed Closed On concourse, above platform 5
Get Directions
Liverpool Lime Street Closed Closed Closed On main concourse- next to platform 5
Get Directions
Manchester Piccadilly 07:00 - 18:00 08:00 - 18:00
09:30 - 18:00
Above the information point (opposite the Ticket Shop) on the main concourse. Lift access available
Get Directions
Runcorn Closed Closed Closed Platform 1 - access available from the station


  • Glasgow Central
Station Monday - Friday Saturday Sunday Location
Glasgow Central

07:00 - 20:00

07:00 - 18:15

09:15 - 17:00

By the Avanti West Coast ticket office, next to the Gordon Street entrance of the station
Get Directions