Virgin Trains Information

Find out what happened to Virgin Trains and what you need to do continue travelling.

What happened to Virgin Trains?

Avanti West Coast takes over from Virgin Trains at 0200 on 8 December 2019 as the new operator on the West Coast Main Line. Avanti West Coast is part of the West Coast Partnership Franchise which is owned by FirstGroup and Trenitalia. You’ll see familiar faces on your West Coast trains, because we have the same great staff staying on board. It means we can start delivering quality service from the word ‘go’.

Can I still use the Virgin Trains app?
Will the Virgin Trains WiFi still work?
Can I still collect Nectar points with Virgin Trains?
Can I still claim Delay Repay with Virgin Trains?
Can I still travel Virgin Trains First Class?
Will I still get Virgin Trains meals and drinks in First Class?
What will happen about my Virgin Trains seat reservation?
Will the Virgin Trains timetable still run?
Will my Virgin Trains ticket still be valid?
How do I refund my Virgin Trains ticket?

What's In Store

As of December 8, 2019, Avanti West Coast have taken over the service from Virgin Trains.

Find out more

Press Releases

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